AI customer-support replies.
Turn a messy customer message into a fast, on-brand answer in seconds — and walk away with a reusable macro you can save and fire off forever. One prompt. Two outputs. Zero blank pages.
- Time
- ~2 minutes
- You paste
- One customer message
- You get
- A send-ready reply + a saved macro
- Cost
- Free · any chat AI
Support eats your day one reply at a time.
Every ticket feels new. You re-type the same refund, the same "sorry for the wait," the same how-to — but slightly different each time, so the tone drifts and slow replies pile up. The answers are already in your head. You just keep rebuilding them from scratch.
Slow first response
Customers wait while you find the right words. The longer they wait, the angrier the next message.
Tone drifts
Tired-you writes colder than fresh-you. Your brand voice quietly slips reply by reply.
Same answers, retyped
Refunds, shipping, resets — the same 20 questions, rewritten from zero every single time.
No reusable library
Great replies vanish into the outbox instead of becoming saved macros the whole team can reuse.
Paste your ticket. Get a reply and a macro.
Fill the [brackets] once with your business details, then paste any incoming message under it. The AI answers the customer in your voice — and saves you a clean reusable template for next time.
You are the senior customer-support writer for [BUSINESS NAME], a [what you sell / industry].
You write replies that are fast, warm, and unmistakably on-brand.
BRAND VOICE: [e.g. friendly, plain-spoken, a little playful — never corporate or robotic].
KEY FACTS you may use (do not invent anything beyond these):
- Refund / return policy: [policy in one line]
- Shipping / delivery: [times + regions]
- Support hours & channels: [hours, email/WhatsApp/chat]
- Anything else agents repeat daily: [warranty, resets, booking, etc.]
RULES:
1. Read the customer's message below and identify: (a) their core ask, (b) their emotion, (c) whether we owe an apology.
2. Reply in our brand voice. Lead with the answer or next step — never make them dig for it.
3. Be specific: use the KEY FACTS above. If a fact is missing, insert a clearly-marked placeholder like «CHECK: order #» instead of guessing.
4. Keep it tight: acknowledge → answer → one clear next step → warm close. No corporate padding.
5. Match the customer's language and level of formality.
6. If the issue needs a human, a refund, or account access, say so plainly and hand off — never overpromise.
OUTPUT in exactly this format:
---
READ: <one line — the ask, the emotion, apology yes/no>
REPLY: <the ready-to-send message>
MACRO NAME: <short reusable label, e.g. "Late delivery — apology + tracking">
MACRO TEMPLATE: <the same reply with the specifics swapped for {{variables}} like {{first_name}}, {{order_id}}, {{eta}} so I can save and reuse it>
TONE CHECK: <one line: does this sound like us? any risk to flag?>
---
CUSTOMER MESSAGE:
"""
[PASTE THE CUSTOMER'S MESSAGE HERE]
"""
[BUSINESS NAME], BRAND VOICE, and the KEY FACTS block. After that, every reply is just paste-the-message-and-go.Three steps.
- Set it up once
Copy the prompt into any chat AI. Fill the [brackets] with your business name, brand voice, and the handful of facts your team repeats daily — refund policy, shipping times, support hours. Save this filled-in version somewhere handy.
- Paste the ticket
Drop the customer's real message into the CUSTOMER MESSAGE block at the bottom and hit send. The AI figures out the ask, reads the emotion, and writes a ready-to-send reply in your voice.
- Send + save the macro
Fire off the REPLY. Then grab the MACRO TEMPLATE it hands you and drop it into your shared inbox or ticketing tool as a saved reply. Next time that question comes in, it's already answered.
A send-ready reply, plus a macro for next time.
Here's the shape of the output from a real "where's my order" message — an on-brand answer you can send as-is, and a reusable template you keep forever.
Reply (ready to send)
Reusable macro it saves you
- ✓An on-brand reply — leads with the fix, matches your tone, no corporate padding.
- ✓A saved macro with
{{variables}}you paste into your help desk once and reuse forever. - ✓A safety net — it flags missing facts as
«CHECK»instead of inventing them, and warns you when a reply doesn't sound like you.
From one reply to a 24/7 agent.
Vol. IV turns a chatbot into an autonomous agent. JARVIS is the built version — it pulls the real order, drafts in your voice and files the macro itself. See it in two minutes.